Workflow/Stakeholders
Residency Management
Demographics
Duty Hours
Evaluations
Procedures
Conferences
Scheduling
Trainee Portfolios
Faculty Portfolios
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Support & Training
Residency Management
DemographicsDuty HoursEvaluationsProceduresConferencesSchedulingTrainee PortfoliosFaculty PortfoliosIRISBillingReportingAccessibility
Security
Data ManagementSupport & Training
Support & Training
"...MedHub is extremely intuitive and easy to use. It has been well accepted by residents, faculty, administration and staff...."
James T. McDeavitt, MD - Senior Vice President, Education & Research, Carolinas HealthCare System
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MedHub takes an aggressively proactive stance towards training and support issues. First of all, the system is intuitive and easy to use. Residents and Faculty can manage their activities immediately without the need for reference manuals. A short orientation and they're ready to go. We understand all stakeholders are busy professionals. Therefore, the system was developed with a streamlined workflow process and a pleasing graphical user interface. Simple and intuitive for most stakeholders to use in minutes, but extremely robust to handle most any institution-wide or program specific requirement.
In support of the MedHub system and business process methods, MedHub support is expert in most every aspect of regulatory requirement from Medicare reimbursement and institutional billing to program accreditation and physician training issues. We leverage our substantial experience as an enterprise-only system to recommend best business practices and workflow processes employed by one institution to another. This may be one of the major reasons our clients select MedHub despite the fact we are not the cheapest solution: We understand the intricacies and complexities of the vast requirements around residency program management. This leads to increased efficiency, better data quality and decreased effort.
A repeatable deployment process effectively trains your staff to train others within your enterprise. It promotes a rapid but measured strategic deployment across all residency programs that respects your culture and understands internal resistance to change. Training of administrators, GME and Finance users is augmented by a comprehensive online knowledgebase. MedHub also uses a number of effective support tools that allow staff to work closely with your users to ensure the system is used as intended. In short, we merge the best of the MedHub tool with your unique internal institutional processes.
For ongoing support, MedHub has a comprehensive trouble ticket system for documenting and logging issues. MedHub staff is alerted immediately of any system problems or training issues. After hours, there is always a MedHub staff member on call to monitor and respond to issues. All trouble tickets are assigned an incident number, institution, nature of request, etc., and are tracked to resolution with a receipt sent to user upon closure. Trouble tickets are available in real time to the institutions' IT department to directly measure MedHub support performance.
MedHub schedules regular teleconferences with your institutional project sponsor (GME department) to discuss issues, enhancements, process and exchanges information with GME around user requests and issues so everything remains current and problem-free. Because of this high level of communication, rarely does a small issue grow to become a problem and MedHub staff is intimately acquainted with the particular variability found between institutions.