MedHub Support is Here for You

MedHub or eValue by MedHub questions? Our MedHub Support team is committed to ensuring that your Healthcare Education program or institution is operating with maximum efficiency and effectiveness.

Unparalleled Support When and How You Need It

When you partner with MedHub, you can feel confident with your teams’ use of the MedHub or eValue by MedHub software platform, because our team of experts is dedicated to your success and readily available to support you if needed.

Our Personalized Approach to Empowering Your Program

We strive to develop platforms that are intuitive and easy to use, but we know there's no one-size-fits-all approach to navigating technology. We want each of your team members to feel confident using the platform, regardless of their tenure. This is why we include access to dedicated support professionals and an expansive library of self-service resources as part of our partnership with you.

Our MedHub support professionals have an average of 7 years of experience in their roles supporting programs and institutions like yours. Their extensive knowledge as superusers empowers you to take full advantage of capabilities that propel your program to new heights.

MedHub support has more than 90% satisfaction
Phone and Headset

Get One-on-One Support

You’ll develop real relationships with real people who have in-depth software expertise (many of our clients know MedHub Support team members on a first-name basis!).

Our online ticket system is consistently monitored to ensure timely response and resolution. When you contact us by phone, email, or through our support portal, one of our knowledgeable team members will respond as quickly as possible ready to support you with:

  • System operation
  • Explanation of functions and features
  • Troubleshooting issues

Staffed MedHub support hours at 7:00 AM - 6:00 PM CT, Monday-Friday (excluding U.S. Federal Holidays).

If you are a resident, trainee, student or educator requiring assistance using the platform, please contact the MedHub or eValue by MedHub administrator at your program or institution for help.

Access Online Resources 24/7

A library of expertly curated content is at your fingertips and available 24 hours a day, 7 days a week. Log in to your MedHub or eValue by MedHub portal for an in-depth library of support.

MedHub Support library includes:

  • Training materials
  • Video tutorials
  • How-to articles
  • Comprehensive resource manuals
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Computer

Additional Training Opportunities

To make things even easier for your team members, we’ve developed both on-demand and live training offerings, proven to decrease your team’s need to submit support requests.

Our additional trainings are available to cover cyclical or annual processes, onboarding of new team members, and even provide your staff with professional development opportunities that drive engagement and decrease burnout.

Cynthia Geyer
Administrative Director, GME, University of Iowa Hospitals and Clinics

While MedHub is an innovative, intuitive, and well-organized system, it’s the people behind MedHub who make it the superior selection.

Ready to see what MedHub can do for you?

Request a demo today!

We'd love to chat with you about how MedHub can streamline processes, refine best practices, and harness the power of your data for continuous improvement.

Are you a current client trying to reach Support? Log in to create a ticket.